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Build Operational Systems
Business
Level 2 - Application

Build Operational Systems

Taught by Rachel Okonkwo

About This Challenge

Create operational systems that enable businesses to scale efficiently and consistently. This challenge teaches you to design and implement the processes, tools, and documentation that form operational infrastructure, from standard operating procedures to automation workflows and measurement dashboards.

What You'll Learn

  • Design operational systems tailored to specific business functions
  • Create effective standard operating procedures that teams can follow consistently
  • Select and implement the right operational tools for each business need
  • Identify and implement automation opportunities to reduce manual work
  • Build measurement and monitoring systems that track operational performance

Challenge Content

24 lessons
Operational System Design
What Makes an Operational System
10 Min
Anatomy of an Operational System
12 Min
Designing Systems for Business Functions
12 Min
System Design Knowledge Check
10 Min
Standard Operating Procedures
The Power of Standard Operating Procedures
9 Min
Writing Effective SOPs
12 Min
SOP Templates and Documentation Systems
10 Min
Create a Standard Operating Procedure
40 Min
SOP Documentation Assessment
10 Min
Tools and Automation
Choosing the Right Operational Tools
10 Min
The Operational Tool Stack
12 Min
Identifying and Implementing Automation
12 Min
Tool Evaluation and Automation Plan
35 Min
Tools and Automation Assessment
10 Min
Measurement and Monitoring
Building Operational Dashboards
10 Min
Defining Operational KPIs
12 Min
Dashboard Design and Monitoring
10 Min
Design a Metrics Dashboard
35 Min
Measurement Systems Assessment
10 Min
Scale Preparation
Designing Systems That Scale
10 Min
Scale-Ready System Design
12 Min
Continuous Improvement and System Evolution
10 Min
Capstone: Build a Complete Operational System
60 Min
Comprehensive Operations Assessment
15 Min

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Challenge Info

Level
Level 2 - Application
Subject
Business
Progress
0%
Rewards
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Requirements

  • Completion of Operations Basics or equivalent understanding
  • Familiarity with process mapping and flowchart techniques
  • Access to a computer with internet for tool exploration
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